How we handle personal information.

Last updated: August 2026

TDCARE SERVICES is committed to handling personal information responsibly, securely and transparently. This Privacy Policy explains the types of information we may collect through the website, why we use it and how we protect it.

1. Who this policy applies to

This policy applies to people who use this website, submit an enquiry, apply for a job, upload a CV, send feedback, request information about Care at Home services or communicate with us through website forms.

2. Information we may collect

Depending on how you use the website, we may collect your name, telephone number, email address, enquiry type, message content, service enquiry details, feedback information, job application details, employment history, qualifications, right-to-work information, uploaded CV files and related documents generated from an application.

Technical information may also be processed for security and administration, including session information, form submission timing, anti-spam indicators and basic server logs.

3. Why we use personal information

We use personal information to respond to enquiries, discuss potential Care at Home support, manage feedback, process job applications, communicate with applicants, generate application PDFs, maintain website security and keep appropriate business records.

4. Website enquiry forms

Website enquiry forms are used for general enquiries, service enquiries and feedback. Messages submitted through the website are emailed to authorised admin recipients and may also be stored in the website database so the team can review and respond appropriately.

5. Job applications and CV uploads

When you apply for a job through the website, the information you provide may be stored in the database, emailed to authorised admin recipients and used to generate a branded PDF copy of the application. CV uploads are limited to permitted document formats and a maximum file size set by the website configuration.

Job application information is used only for recruitment, shortlisting, interview preparation, applicant communication and related recruitment administration.

6. Lawful basis for processing

We process personal information where it is necessary to respond to your request, take steps before entering into a service or employment arrangement, meet legitimate business administration needs, protect website security, comply with legal obligations or handle information you have chosen to submit to us.

7. Special category information

Care and employment enquiries may sometimes include sensitive information, such as health, care needs or disability-related details. Please only provide information that is relevant at the enquiry stage. More detailed information should be shared through the appropriate care planning, recruitment or professional process when required.

8. Who can access your information

Information submitted through the website is accessible only to authorised TDCARE administrators and technical support personnel where needed to maintain the website. Admin access is controlled through domain-restricted magic links and session protection.

9. Email and website systems

The website uses PHPMailer to send form notifications and acknowledgements. Emails are sent through the configured SMTP mailbox. The website may also store enquiry and application data in the database so authorised users can view submissions in the admin dashboard.

10. How long information is kept

We keep information only for as long as necessary for the reason it was collected, including enquiry handling, recruitment administration, legal obligations, safeguarding, complaint handling and business record requirements. Recruitment information for unsuccessful applicants should be reviewed periodically and deleted when no longer needed.

11. Security

The website uses CSRF protection, honeypot fields, timing checks, upload validation, restricted admin access and direct-access blocking for sensitive folders. No public email address is displayed on the website to reduce spam and automated abuse.

12. Your rights

Depending on the circumstances, you may have rights to request access to your personal information, correction of inaccurate information, deletion, restriction, objection or a copy of certain information. Requests will be considered in line with applicable UK data protection law.

13. Contacting us about privacy

To contact TDCARE about privacy or data protection matters, please use the website enquiry form and select the most suitable enquiry type. Include enough information for the team to identify your request and respond appropriately.

14. Policy review

This policy should be reviewed regularly and updated when website functions, data handling processes, admin users or legal requirements change. This website copy is a practical starting policy and should be reviewed by the organisation before final launch.